what is cpi

Continuous process improvement is a strategic approach for developing an ongoing improvement of service and operational processes through small, incremental change. Continuous improvement can create significant advantages for a business and should be driven by metrics that are supported by good data. Examples of how to work on continuous improvement within a business include participating in what-if scenarios to assess and review potential improvement ideas or assessing how various operational details like order quantity may impact accounts.

See also: Kaizen